We do great work in our business so that you can always see the quality of our work.
© 2023. 360 Deep Clean UK. All Rights Reserved.
(together with any documents referred to in them) describe the terms on which
you may make use of our website https://www.360deepclean.co.uk/ (the
Website) whether as a guest or a registered user, and the connection service
that we provide through them including any bookings made for any services
Please carefully read these
terms before you start to make any use of 360 Deep Clean Ltd, as they will
apply to your use of it. Please note that they will not apply to any
third-party services you request through our website. Please print a copy of
By using 360 Deep Clean
you agree to comply with and be bound by them. If you do not agree to them, you
must not use 360 Deep Clean Ltd.
By accepting a quote and
making a booking either over the phone, e-mail or website’s contact forms, you
agree to be bound by the following terms & conditions of 360 Deep Clean
Clean Ltd (registered in England and Wales trading as 360 Deep Clean Co UK
“Cleaner” means the natural
or legal person carrying out cleaning services on behalf of 360 Deep Clean Ltd;
“Client or Customer” means
the person, firm or corporate body together with any subsidiary or associated
company to whom the cleaning services are supplied by 360 Deep Clean Ltd;
“Service” means the
ordinary Service that 360 Deep Clean Ltd and the Client contracted for. That
can be regular domestic cleaning, a one-off deep cleaning, and a one-off end of
“Notice” means any written
notice sent to and by 360 Deep Clean Ltd whether by email, text message or post
to notify of changes in the contract or to raise a complaint.
Clean Ltd and the Client
360 Deep Clean Ltd strives
to match the requested needs of the Clients when introducing a Cleaner for the
day, time, and type of work that is required;
360 Deep Clean Ltd will
introduce within a one-week period a new Cleaner as a replacement if the
originally introduced Cleaner is not available due to illness or any other
reason. All efforts will be made to ensure an immediate replacement is
360 Deep Clean Ltd will
liaise with both the Cleaner and the Client to ensure that quality of work is
maintained and time preferences (including cancellations) coordinated; there is
no limit to the number of times a Client can contact 360 Deep Clean Ltd and ask
for advice or assistance;
The Client agrees that the
price they have been quoted does not include anything apart from cleaning labor
as detailed before signing up for 360 Deep Clean Ltd’s services. Should the
Client require any further services, the discussion with 360 Deep Clean Ltd is necessary
and if additional services or cleaning materials are agreed upon, a new quote
will be provided;
about us and how to contact us
360 Deep Clean Ltd is a
technology platform, accessed through our website https://www.360deepclean.co.uk/
that connects users (such as You) with third-party providers of cleaning
services. It enables you to engage a Service Provider in your area for the
provision of the mentioned cleaning services.
If you wish to contact us
in writing, have a complaint, or are required to give us notice in writing, you
can contact us by email at email@example.com
Please note that We do not,
ourselves, provide any cleaning services or other services of the type listed
on our website https://360deepclean.co.uk/ as being provided by
Service Providers and any contract for the provision of those services is
between you and the relevant Service Provider. It is up to the relevant Service
Provider to perform any services you request through https://360deepclean.co.uk/
(and, if requested by you, to provide any cleaning materials required) and you
agree to comply with any terms of service that apply between you and the
relevant Service Provider. You understand that you are entering into a separate
contract with the Service Provider under which the details of the services
shall be explained. It is your responsibility to ensure the Service Provider
understands the details of this contract and any services that you wish for
them to carry out.
We do not employ Service
responsible for and make no representations, warranties or guarantees as to,
the behavior, acts, or omissions of any Service Providers you engage through
https://360deepclean.co.uk/ or the quality of the services they provide. If a
Service Provider you engage through https://360deepclean.co.uk/ causes any
damage to your property in the course of providing services to you,
responsibility for such damage will rest with the Service Provider (and not
If you have a complaint in
relation to the services provided by a Service Provider, that the complaint
must be taken up with the Service Provider directly. If you are unable to
resolve a dispute with a Service Provider or you cannot come to an agreement
with a Service Provider, please contact us and we will use our reasonable
efforts to try to resolve the dispute.
We do take reasonable
measures to ensure the suitability and quality of the Service Providers,
including, without limitation, conducting interviews, obtaining proof of
identity and address and obtaining references. However, you acknowledge that,
in carrying out any checks, we may be reliant on information supplied by third
parties and we cannot guarantee that such information is accurate. We also
cannot guarantee that any particular Service Provider is suitable for your
purposes and you use Service Providers at your own risk, although we may remove
a Service Provider from https://360deepclean.co.uk/ database on the basis of
any feedback you or other users provide in relation to that Service Provider if
we deem it appropriate, but are under no obligation to do so.
You are responsible for the
security of your username and password. We grant you the usage of the site and
associated app in order for you to manage your services with your Service
We reserve the right to
remove you from these services at any time for any reason. You are responsible
for all acts carried out under your username and password whether done
mistakenly or fraudulently by yourself.
When you first request the
services of a Service Provider, you will be asked to provide us with valid
credit or debit card payment details to pay for the services you request
We will store your card details for such purpose and you agree that we may
undertake authorization checks on that card.
The amount you will pay
will comprise: (i) a fee due to the Service Provider based on the duration of
the visit/visits depending on the number of hours worked and (ii) a service fee
due to us as stated on an invoice (which you can request through firstname.lastname@example.org/)
worked by the Service Provider and (iii) Any additional extra services which
you have selected during the booking process. We will issue you with a single
receipt for the total amount paid by you towards each booking.
A hold may be placed on
your card 48 hours before the clean, please ensure there are sufficient funds
in the account. This is not a charge – it is just a test to check that there
are sufficient funds to complete the clean. If there are not sufficient funds
on the card, we will contact you. You will need to provide a different card in
order for the Service Provider to go ahead with the clean. If you are unable or
refuse, this will count as a cancellation within 48 hours of the clean.
Payment will be taken on
the day of the clean after the clean has finished and will be amended to
reflect the amount of time spent at the property by the cleaners.
Payment will be taken from
the card supplied when the booking was made.
If any amount due from you
remains unpaid, we reserve the right: (i) to charge reasonable administration
costs; (ii) to charge interest (both before and after judgment) on the
outstanding amount at the rate applicable to judgment debts under the Late
Payment of Commercial Debts (Interest) Act 1998; (iii) to arrange for any
further bookings made by you to be suspended; and/or (iv) to take such other
action as we deem appropriate, including, without limitation, immediate,
temporary or permanent withdrawal of your right to use https://360deepclean.co.uk/.
Tenancy Cleaning Terms and Conditions
All pricings given are an
estimate for work to be carried out. It is based on the information you provide
to us when making the booking. If for any reason the estimate given needs to be
increased to allow the Service Provider to complete the clean to the necessary
standard, we will call you to allow you to authorize the extra charge. If we
cannot get a hold of you, you agree that where is reasonable you authorize the
Service Provider to stay for longer than the initial estimate to allow them to
complete the clean to the required standard and agree to any charges incurred
for the time spent. If the extra time required to complete the clean is not
authorized by you then any guarantee from the Service Provider to re-clean
property is invalid.
The Service Provider is
introduced to the user as a self-employed cleaner and the user shall retain the
Service Provider under a “Contract for Services”, which for the avoidance of
doubt shall be a separate contractual arrangement between the user and the
Service Provider only. The user shall agree directly with the Service Provider
the terms of that contract on what services are to be performed by the Service
Provider, and such services shall form the basis of the Service Providers
obligations under the Contract for Services to be entered into. The user may
change the scope and manner of the services contracted for under the terms of
the Contract for Services at any time by reaching mutual agreement with the
We will select a cleaner
from our database, assign them to your clean and arrange for you to interview
the cleaner (first clean) when they first become your regular cleaner.
At your request, we will
endeavor to provide temporary cover if your cleaner is unavailable. We cannot
guarantee this will be on your usual cleaning day and may require you to be
present at the property to provide access to the cover cleaner. You will only
pay the agency fee for every hour of cleaning performed.
We will replace your
cleaner if you ask, at any time. In this case, we will introduce you to the new
cleaner when they start working for you.
We will share your
information with one or more of our registered domestic cleaners who has signed
a workers agreement with us (this will be your regular cleaner, temporary cover
cleaner, or a replacement regular cleaner)
The user shall provide a
safe working environment for the Service Provider at all times.
We need electricity and hot
water to be available at the property in order for us to complete the clean. If
this is not provided or available, this will be taken as a late booking
cancellation and the entire booking fee may be charged.
If for any reason your
Service Provider cannot attend the clean then, either they or us, on their
behalf will get in touch with you to arrange another date.
The Service Provider needs
to be able to gain entry to the property. If the Service Provider is unable to
gain access to the property this will be taken as a late booking cancellation
and the entire booking fee may be charged.
You will be asked to
provide a suitable parking location during the booking process. If this parking
spot is unavailable and the Service Provider cannot park, this will be taken as
a cancellation and you may be charged the entire booking fee. Any costs
incurred by parking will be added to your bill.
This will form part of your
contract with the Service Provider and not 360 Deep Clean Ltd. Your obligations
as a user are to facilitate the Service Provider to complete their work to the
necessary standard and in a timely manner and it requires that; the property is
free from trash, free from furnishings, the fridge and freezer is defrosted,
there is not excessive mold, excessive lime scale, dirt, grime, feces, blood or
any other fluid which may cause the clean to take longer than anticipated. If
this is the case then the Service Provider may ask to stay longer during the
clean which may result in a further charge being applied.
The Service Provider will
need access to the property for as long as needed in order to complete the
clean, if entry is denied or refused and the clean cannot be completed you will
still be charged for the full value of the clean. In any case when all of the
listings above have not been met any guarantee, offer or invitation for a free
re-clean will be void and not offered by the Service Provider.
process and cancellation
All cancellations require
at least 48 hours’ notice.
You can cancel, amend or
reschedule your booking at any time up to within 48 hours of the start time of
To cancel a service please
contact 360 Deep Clean Ltd at email@example.com. Your cancellation will
only be valid when a member of the 360 Deep Clean Ltd team has confirmed your
cancellation in writing.
If you wish to cancel or
reschedule the booking within 48 hours of the start time you may be charged the
entire value of the booking.
If you make a booking that
is due to start within 48 hours, this policy still stands, and you may be
charged for any cancellations or rescheduling.
Cleaning Terms and Conditions
This only applies to users
who select our regular cleaning plan.
If users agree to join our
“regular cleaning” pricing plan, which will be at their choice when making a
booking and highlighted on their booking confirmation, the following criteria
The Service Provider shall
attend either one-off, weekly, bi-weekly, or monthly as per the users request
when making the initial booking. The frequency, one-off, weekly, bi-weekly or
monthly can be altered at the users’ request.
The user can request a
change of Service Provider and all charges will be paused until a new Service
Provider has been arranged.
If a user wishes to
terminate all cleans, she/he can cancel this service at any time without charge
as long as 48-hour notice has been given.
Your obligations as a user
are to facilitate the Service Provider to complete their work to the necessary
standard and in a timely manner given that there is not excessive mold,
excessive lime scale, dirt, grime, feces, blood or any other fluid which may
cause the clean to take longer than anticipated. If this is the case then the
Service Provider may ask to stay longer during the clean which may result in a
further charge being applied.
If entry is denied or
refused and the clean cannot be completed you will still be charged for the
full value of the clean.
In any case when all of the
requirements above have not been met – any guarantee, offer or invitation
for a free re-clean will be void and not offered by the Service Provider.
You agree to treat Service
Providers courteously and lawfully and to provide a safe and appropriate
working environment for them in compliance with all applicable laws and
regulations. You also agree to provide them with all reasonable information and
co-operation required to enable them to provide the services you have
By registering to use 360
Deep Clean Ltd, you agree that all bookings between you and Service Providers
will be made through 360 Deep Clean Ltd and that you will not engage or employ
any Service Provider you have previously booked through 360 Deep Clean Ltd, or
whose contact details you have received from us, to provide any Services other
than through 360 Deep Clean Ltd. If a Service Provider offers to
provide Services to you other than through 360 Deep Clean Ltd, you must refuse
such an offer and notify us immediately. If you accept any such offer
or if you make a similar offer to a Service Provider, we will immediately
withdraw your right to use 360 Deep Clean Ltd (without any obligation to refund
any fees already paid by you) and you will be required to compensate us in
respect of any losses we suffer as a result up to a maximum of £500.
You also agree not to
engage or employ any Service Provider you have previously booked through 360
Deep Clean Ltd, or whose contact details you have received from us, to provide
any Services for a period of six months after the date of termination of the
legal agreement between us.
If you would like to make a
complaint or provide any feedback about one of our Service Providers or their
Services, please contact at firstname.lastname@example.org as soon as you can. We’ll
then contact the professional and try to resolve the issue on your behalf.
Cleaning and End of Tenancy Bookings: Terms & Conditions
All of our Service
Providers have agreed to offer a free re-clean guarantee with all end of
tenancy and deep cleans, excluding those made for a fixed amount of time at the
users’ request. If your Service Provider has fallen short of the standards
expected of them for this type of service they will re-attend the property for
free to fix any issues. In order to make use of this you will need to:
Notify us within 48 hours
of the clean finishing by emailing at email@example.com
Please explain in writing
what the issue is, preferably providing any relevant pictures to illustrate
your issue or complaint.
If we deem there have been
any valid issues raised, we will ask the Service Provider to re-clean the
property as required free of charge. We will make attempts for them to
re-attend within 7 days of the original booking date. We will offer three
possible re-clean times and dates. If none of these are accepted by you then
the Service Providers offer to re-clean will end.
Due to the extremely
varying conditions of carpets, none of our services providers will guarantee
the service of, or offer a free re-clean on any carpet cleaning that has been
Your Service Provider has
agreed by contract with us to take their own public liability insurance,
excesses apply to this insurance policy, any claims under £300 will be unable
to be processed by ourselves or your Service Provider. For a claim above £300,
we will facilitate you to contact your Service Provider in order for you to
begin making a claim with their insurance provider.
Since the cleaners work on
an independent basis (self-employed individuals), we have no authority over
them and are unable to intervene in case of non-compliance. It is up to the
customer whether he/she would like to take further steps in order to assert the
right to compensation from the cleaner. It is important to note that the
decision on whether to settle the claim lies with the insurer, and their
decision is final. The overall procedure may take some time, but rest assured
we will try and keep you up to date throughout the whole process.
In an unlikely event that
something is damaged during your clean and you wish to make a claim, you must
email firstname.lastname@example.org with the information within 48 hours of the
damage occurring. It is essential that you attach necessary images of the
damage. Claims cannot be made over the phone as we will require photos of any
damage to allow us to make an accurate initial assessment of the claim. Any
emails received after 48 hours will not be accepted.
We may at our absolute
discretion and for any reason whatsoever cancel, terminate or pause your
rights, access, accounts or permissions to make use of the 360 Deep Clean Ltd
platform and any of the associated Service Providers. If this is the case, your
account will be withdrawn and you will no longer be able to make new bookings
with us. If you create any new accounts with us after your rights to use 360
Deep Clean Ltd have been withdrawn then we reserve the right to cancel any
cleans and charge for any cancellation fees.
If we withdraw your right
to use 360 Deep Clean Ltd:
outside our control
We will not be liable or
responsible for any failure to perform, or any delay in the performance of, any
circumstance beyond our reasonable control, including any failure of public or
private telecommunications networks or any delays or being late due to your
physical location or your wireless data Service Provider’s network.
We may transfer our rights
You may only transfer your
If we fail to insist that
enforce our rights against you, or if we delay in doing so, that will not mean
that we have waived our rights against you and will not mean that you do not
have to comply with those obligations. If we do waive a default by you, we will
only do so in writing, and that will not mean that we will automatically waive
any later default by you.
Each of the conditions of
decides that any of them are unlawful or unenforceable, the remaining
conditions will remain in full force and effect.
intended to confer rights on anyone other than you and us.
subject matter and formation are governed by English law. If you are a
consumer, the courts of England and Wales will, subject to the paragraph below,
have non-exclusive jurisdiction over any claim arising from, or related to,
case you may bring proceedings in Northern Ireland, or you are a resident of
Scotland, in which case you may bring proceedings in Scotland). If you are a
business, you and we each agree that the courts of England and Wales will have
exclusive jurisdiction over any claim arising from, or related to, these terms
360 Deep Clean Ltd shall
not be liable under any circumstances for any loss, expense, damage, delay,
costs or compensation (whether direct, indirect or consequential) which may be
suffered or incurred by the Client arising from or in any way connected with a
late arrival of 360 Deep Clean Ltd Cleaners at the address to be
served/cleaned. Cleaners endeavor to be right on time on any visit but
sometimes due to transport-related and other problems which are beyond the 360
Deep Clean Ltd’s control, Cleaner may arrive with a delay or the cleaning visit
may be rescheduled.
360 Deep Clean Ltd shall
not be liable under any circumstances for any loss, expense, damage, delay,
costs or compensation, whether direct, indirect or consequential, which may be
suffered or incurred by the Client arising from or in any way connected with:
cleaning job not complete due to the lack of suitable equipment, lack of hot
water or electricity, or equipment not in full working order;
party entering or present at the Client’s premises during the cleaning process;
existing damage to Client’s property in the form of old stains/burns/spillages
etc. which cannot be cleaned/removed completely by the Cleaner using the
Client’s cleaning equipment and materials;
damages caused by faulty or not in full working order equipment or materials
supplied by the Client;
damages worth £500.00 or less;
No refund claims will be
entertained once the cleaning services have been provided.
will be issued only if:
– The Customer
has cancelled a cleaning service within the allowed time (48 hours) prior to
the start of the cleaning service;
– A cleaner has not been
able to carry out the cleaning due to reasons beyond the Customer’s
– According to Consumer
Rights Act 2015 a price reduction can be issued only if a repeat performance
cannot be provided from the Company within a reasonable time frame, which is
equal to 7 business days upon completion of the service.
360 Deep Clean Ltd will not
be liable under any circumstances for any loss, expenses, damages, delays,
costs or compensation (whether direct, indirect or consequential) which may be
suffered or incurred by the Customer arising from or in any way connected with:
– Its failure to
provide its services as a result of factors that are beyond its control.
Factors beyond its control include acts of floods, severe weather condition,
and inability to gain access to premises, lack of appropriate resources, such
as water, electricity, and lighting;
– Late arrival
of Company’s cleaners at the service address. The Company endeavors to be right
on time on any visit but sometimes due to transport-related and other problems
which are beyond the Company’s control, the Company’s cleaners may arrive with
a delay or the cleaning visit may be re-scheduled.
– An existing
damage to Customer’s property in the form of old stains/burns/spillages etc.
which can’t be cleaned/removed completely by the cleaners using the industry
standard cleaning methods;
– Non satisfactory result
from the cleaning services due to the Customer or third party walking on wet
floors or using appliances during or shortly after the cleaning process;
– The Company will not be
liable under any circumstances for any loss, expenses, damages, delays, costs
or compensation (whether direct, indirect or consequential) which may be
suffered or incurred by the Customer if the Customer has an outstanding balance
aged 14 days or more from the date the payment was due.
360 Deep Clean Ltd
safeguards the privacy of all cleaning requests, by protecting all electronic
and written records classified as confidential information. Unauthorized
accessing and/or disclosure of confidential information by our employees or
contractors is prohibited and may result in legal penalties. This policy
applies to records maintained in any type. Please note that email is not a 100%
secure means of communication and you should be aware of this when forwarding
any information via email. We recognize the importance of privacy and the
sensitivity of personal information. You can rest assured that all the
information received by our offices is confidential.